Payment failed? Here are the usual reasons and how to fix them.

Declined Card

Your bank blocked the charge. This happens with new cards or when the bank flags the transaction. Call the number on the back of your card and ask them to approve charges from DeData Privacy Labs.

Expired Card

Stripe will tell you the card is expired. Update it at [Settings → Billing → Payment Method].

Address Mismatch (AVS Failure)

The billing address on file doesn't match what your bank has. Update the billing address in [Settings → Billing → Payment Method] so it matches your card statement exactly.

Insufficient Funds

Add a backup card or top up your account.

Dunning Grace Period

When a payment fails, we retry for 7 days before suspending. You will get an email each retry. During this window your service keeps running. After 7 days the account is paused until payment clears.

Where To Update Your Card

[Settings → Billing → Payment Method → Update Card]. We never see your card number — Stripe handles it directly.

Still stuck? Email billing@dedatalabs.org with your account email and we will sort it.