Refund Policy

If you are a new paid subscriber (Plus, Pro, or Teams) and are unsatisfied with the Service, you may request a full refund of your first paid charge within fourteen (14) calendar days of that charge. No reason is required.

This applies once per customer, on the first paid plan only. Subsequent renewals, upgrades, and re-activations are not eligible for the 14-day guarantee.

The Free tier carries no charge and is not eligible for refund.

If we cannot complete auto-removal for at least 80% of the brokers covered by your tier within thirty (30) days of subscription activation, you may request a pro-rated refund of fees paid for that 30-day window.

Eligibility:

• Your account must be in good standing (no ToS violation, no unpaid balances).
• You must have provided complete and accurate PII during onboarding (per ToS Section 4).
• You must have completed identity verification where required by a broker.
• The request must be made within 14 days of the close of the 30-day window (i.e., by day 44 from activation).

“Auto-removal completed” means the broker has confirmed the opt-out, the broker did not require user-only confirmation we cannot perform on your behalf (e.g., phone call, mailed postcard), and the removal has not been rolled back by the broker within the 30-day window.

Brokers we have flagged in the dashboard as manual-guide-only for your tier are excluded from the 80% calculation.

The pro-rated refund equals: (fees paid for the 30-day window) × (1 − fraction of brokers actually removed in your tier). We will email you the exact figure before processing.

The following are not eligible for refund:

1. Completed annual plans past 14 days. After the initial 14-day window, annual subscription fees are non-refundable. You may cancel at any time and your access continues through the end of the paid term, but no cash refund is issued. Pro-rated account credit may be offered at our discretion.
2. Manual-guide-only usage. If your activity on the Service consisted entirely of viewing manual opt-out guides without triggering automated removal jobs, your subscription is treated as informational and is not refundable past 14 days.
3. Accounts terminated for ToS violation. Where we terminate an account under ToS Sections 6 or 13 (acceptable use, fraud, abuse, chargeback abuse), no refund is owed and prepaid balances are forfeited.
4. Reappearance of removed records. Per ToS Section 3, brokers may re-list data after removal. Reappearance is not a refund trigger; it is the basis for re-submission, which the Service performs automatically.
5. Charges older than 90 days. Disputes raised more than 90 days after the original charge date are not eligible for refund through this policy. Statutory rights under applicable state or national law are not affected.

Choose either:

Option A — Email. Send to billing@dedatalabs.org with subject Refund Request — <Account Email>. Include: account email; charge date and Stripe charge ID (visible in Settings → Billing); refund category (14-day guarantee, 80% service-quality, other); optional brief reason.

Option B — In-App Form. Settings → Billing → Request Refund. The form auto-attaches your account, charge ID, and tier metadata.

We will acknowledge receipt within 5 business days. Approved refunds post to the original payment method. Stripe processes the refund in 5–10 business days; your bank may take a full statement cycle to display it.

Refusals will state the specific clause of this policy and the underlying facts.

This policy is a contractual baseline. Where state or national consumer-protection law grants you greater refund or cancellation rights, that law controls.

• California.California Civil Code §1789.30 et seq. (“Service Contract” cooling-off provisions) may grant California residents an extended cancellation window for certain ongoing services. California subscribers who notify us in writing within 30 days of their first paid charge that they are exercising California cooling-off rights will receive a full refund of that charge, without prejudice. Send notice to billing@dedatalabs.org with the subject California Cooling-Off Notice.
• Other U.S. states. Where state law grants additional refund rights (e.g., automatic-renewal disclosures under New York GBL §527-a, Oregon ORS §646A.295, Illinois 815 ILCS 601), those rights apply by operation of law.
• EU/UK consumers.Consumers in the EEA, UK, or Switzerland have a 14-day right of withdrawal under the Consumer Rights Directive (2011/83/EU) for digital services, subject to the loss-of-withdrawal exceptions when the service has been fully performed with the consumer’s prior express consent. See ToS Section 15 for the full GDPR/EU notice.

We use Stripe as our payment processor. Per ToS Section 7 (“Disputes”):

1. Contact us first. Before initiating a chargeback or payment dispute with your card issuer or bank, you must first contact billing@dedatalabs.org and give us 5 business days to resolve the issue.
2. Disputes filed without first contacting us.If you initiate a chargeback without contacting us, we may decline future service to your account and any account sharing your billing identity, treat the dispute as a material breach of these Terms, terminate your subscription, pursue collection of the disputed amount, or submit evidence (audit logs, removal-job records, login history) to Stripe’s dispute system.
3. Fraud disputes. If your card was used without authorization, dispute it with your bank immediately and notify us at privacy@dedatalabs.org so we can secure the affected account.
4. Friendly fraud / abusive disputes.Repeated disputes from the same account or billing identity that are resolved in DeData’s favor will trigger permanent denial of service.

We may update this policy. The “Last Updated” date above will reflect any change. For changes that materially reduce your refund rights, we will email subscribers at least 14 daysbefore the change takes effect, consistent with ToS Section 16 (“Amendments”). Changes do not retroactively reduce rights that vested under the prior version.

billing@dedatalabs.org for refund and dunning questions.
privacy@dedatalabs.org for legal escalation and state-law notices.